Inside the vehicle, a caregiver is virtually located next to the patient via a larger interactive screen, with room for family members to join appointments.
The firm that presented Hello Care is AECOM. AECOM is a global network of experts working with clients, communities and colleagues to develop and implement innovative solutions to the world’s most complex challenges. It’s no wonder they came up with Hello Care. P
To visualize the future of healthcare delivery, the AECOM team first assessed challenges inherent to the current state of the industry. Number one is access to care, including addressing the needs of seniors with mobility issues and the limitations of care delivery to rural areas. With wellness and prevention high on the national agenda to reduce preventable health threats, the team also recognized the importance of better collaboration between physician and patient. Additionally, expectations for an improved patient experience are soaring, including better support of family and friends in the care environment. Finally, the cost of care, including those tied specifically to readmissions and unnecessary ED use, were among challenges the team explored.
The autonomous vehicle is based on the dimensions of a standard box delivery truck and a Ford extended cargo van, allowing enough space for a patient to stand inside and for imaging technology and an adjustable patient care apparatus. Inside the vehicle, a caregiver is virtually located next to the patient via a large interactive screen for telehealth visits. The patient is greeted upon arrival and interacts directly with the remote caregiver at all times. The central component to
- A drone for retrieval and delivery of medications, lab specimens, and other patient care elements.
- A sliding side panel on the vehicle that folds down to provide an accessible ramp/lift.
- Integrated imaging for diagnostic testing, including 2-D/3-D linear and 360-degree camera technology, and a “smart toilet” for urinalysis.
- Curved video screen for telehealth interactions and relaxing immersive imagery.
- Caregiver sofa to encourage social support.
- Storage for supplies and medication, stocked daily and unlocked as determined by a remote telehealth technician or RFID trigger.
- Ceiling equipped with UV disinfection.
- An adaptable chassis that allows for customization of the vehicle to a given environment.
Marie Wikoff is the creator of Wikoff Design Studio based out of Reno, Nevada. Her expertise in healthcare design has helped develop
Jennifer Kovacs Silvis. “Architecture.” HCD Magazine, 2019, www.healthcaredesignmagazine.com/news/awards-events/breaking-through-finalist-hello-care/?hilite=%27patient%27%2C%27experience%27#slide-6.