Featured Artist: Interview with Susan Frampton of Planetree, Inc.

Healthcare Design Magazine recently did an interview with Susan Frampton, President of Planetree, Inc., a nonprofit company which provides educational services and methodology for creating better healing environments for focusing on patient-centered care.  An excerpt from the article is below.  To read the entire article in Healthcare Design Magazine, click here.

“These days, Susan B. Frampton, president of Planetree Inc. (Derby, Conn.), finds herself packing a suitcase a lot. Her 2015 calendar is booked with business trips, including a nine-day stay in China to visit a group of hospitals interested in the nonprofit’s educational services and methodology for creating better healing environments.

The increased travel—especially to locales outside North America—illustrates Planetree’s evolution as a catalyst for change and the growing global interest in patient-centered care.

“We have members now in 15 different countries and partner offices in four different countries,” she says, including Holland, Canada, Brazil, Germany, and Latin America.

This global effort in support of patient-centered care, she says, has been fueled in part by open access to information on the Internet, a social movement toward patient advocacy and patient rights, and emerging evidence connecting patient-centered approaches, empathy, and compassion to better medical outcomes.

That puts the 30-plus-year-old organization in a sweet spot. This past October, when the World Health Organization convened an expert panel of 30 consulting firms to advise on a person-centered platform, Planetree was the sole representative from the U.S.

Frampton’s also busy working with the National Quality Forum to pilot a Patient Passport program, which allows patients to share information with caregivers, such as the people in their support system and any barriers to health. “It becomes a document that can encourage a different kind of conversation between a doctor and patient,” she says.

It’s one of several tools that Frampton wants to use to help change the conversation about healthcare and close the gap in designing better healing environments. In this interview with Healthcare Design, Frampton talks about the evolution of design, the challenges of moving to a value-based system, and the importance of moving beyond patient-centric care.”

The Q&A with Frampton can be found here.

 

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Source:   Healthcare Design Magazine

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