Value-based care continues to reshape healthcare design principles and trends. Value-based care places more on outcomes and patient/caregiver experiences. That being said, it is even more vital to ensure an effective, patient-centered clinical environment that is conducive to the delivery of high-quality care. In a recent article published by HealthcareDesignMagazine.com, Kurt Forsthoefel made the following points in the article Is Your Point of Care Ecosystem Future-Ready?
How-to Successfully Design for Value-Based Care
The key to success is adopting a patient-centered approach that views the exam rooms and equipment as part of the point of care ecosystem. The point of care ecosystem encompasses the direct interaction between patients and caregivers, as well as processes, equipment and other interactions within the practice or clinic that could impact the patient experience and efficiency levels.
Adopting a patient-centered approach provides a framework in which healthcare organizations can make equipment and layout decisions that can help ensure a balanced approach that enhances experiences and increases efficiency.
Consider these ten important questions that can be asked about equipment and the point of care space to ensure people and experiences are top-of-mind during any new design project in ambulatory care.
- How will the equipment and rooms be used?
- Are the proposed equipment and point of care space the right fit for our patient population and staff?
- Are the proposed equipment and workflow specifically designed for our clinical space?
- How will the proposed equipment and workflow impact patient/caregiver interactions, patient/staff satisfaction, and clinical outcomes?
- How will the proposed equipment and point of care space change/enhance/co-exist with our current workflows and configurations?
- Can the proposed equipment and workflow be standardized across our healthcare network?
- Are the proposed equipment and workflow designed for and meet applicable government regulations and industry standards?
- Do the proposed equipment and workflow offer the flexibility to address our future needs or growth strategies?
- Do the proposed equipment and workflow allow for easy IT/technology integration?
- Will the equipment and technology provider be a true partner, working closely with us to identify opportunities and determine the return on investment?
Thoughtful Design Improves Quality of Care
Changes in the healthcare industry are placing greater importance on experiences, interactions, and outcomes in the ambulatory space. By asking the right questions when it comes to room layout and equipment decisions, healthcare organizations can help ensure each are considered equally. This will provide a solid foundation to help healthcare teams focus on the fundamentals of effective patient encounters and quality care.
Kurt Forsthoefel. “Is Your Point of Care Ecosystem Future-Ready?” HCD Magazine, 1 June 2018, www.healthcaredesignmagazine.com/news/is-your-point-of-care-ecosystem-future-ready/#slide-1.