First Impressions and Patient Experience

First Impressions and Patient Experience

Waiting RoomStudies have shown that a patience first impression will affect their overall healthcare experience.

What does a patient see when they first walk in to the hospital?

Arnold Melnick, DO, who has written on many aspects of medical communication states the following about waiting rooms:

“Patients often form their first impression of a medical practice in the waiting room, or reception area. Stained furniture, old magazines strewn about, rude front-office staff—such experiences have a huge impact on how patients perceive the quality of their care.”

In the photo above, designers and hospital administrators goal was to provide a homier atmosphere and allow patients to sit apart from others if they choose. Healthcare interior designers arranged the waiting room furniture in separated small groups.  They didn’t have views from windows. Instead, the designers used art reflecting the natural world hoping to calm patients and remind them of happier moments in their lives.

Here is a look back at some of the waiting rooms we have featured on this site:

1.

Healthcare in the San Juan Islands

Peace Island Medical Center; Friday Harbor, San Juan Island, Washington / Mahlum

Peace Island Medical Center; Friday Harbor, San Juan Island, Washington / Mahlum

 

2.

LEED Design – Becoming the New Healthcare Norm

Akron Children's goes green with LEED Certification. In the new building, many areas like the lobby will rely on a lot of natural light, one of the things engineered to get LEED certification.

Akron Children’s goes green with LEED Certification. In the new building, many areas like the lobby will rely on a lot of natural light, one of the things engineered to get LEED certification.

 

3.

Red, White and Blue Color Therapy

ERG International provided furniture for the Childrens Hospital de Cancer de Barretos - Designed by Marie Wikoff.  Marie is owner and founder of Wikoff Design Studio based out of Reno, Nevada.

ERG International provided furniture for the Childrens Hospital de Cancer de Barretos – Designed by Marie Wikoff. Marie is owner and founder of Wikoff Design Studio based out of Reno, Nevada.

Article Source: http://TheDo.Osteopathic.org

The original article may be seen here.

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